Work Rights & Availability
Do you have a student visa or other visa that restricts your working hours? How many hours can you do?
Are you registered with an employment agency? If so, which one? And who is your contact person?
Are you willing/already have 3 covid vaccinations AND flu vax every year? not mandatory — but for our aged care clients, we must have this requirement. Please let us know your status.
Are you prepared to work within 20/30kms of Frankston South and/or of your home location?
Are you willing and able to work from 8:30am–5pm? How many shifts would you like a week? What days?
Are you planning to have any time off in the next few weeks, to few months? it's fine if you are!
Reliability & Fit
Are you currently employed? If so — why are you leaving your job?
Why did you apply for this job?
What do you know about The Clean Life?
Why would you think you would be a good fit for The Clean Life?
Do you have any cleaning experience? If so, where?
Any relevant qualifications? e.g. Cert III in Cleaning Operations, First Aid, White Card, driver's licence class…
Any certifications you hold? e.g. Working with Children Check, Police Check, NDIS Worker Screening…
If you learned how to be successful with our company and became a great cleaner, could you see yourself opening your own cleaning business in the future? Why? Why not?
We do have a 'non compete clause' in all our contracts, which means you are unable to work in the same industry, in the same area for the time you are with us and for one year after you finish your employment with TCL. Are you okay with this?
Growth & Goals
When would you expect to be promoted? And what would you do to be considered for one?
Where do you see yourself in five years? Are you studying or working elsewhere?
What do you need most from an employer to be happy at work?
Tell me about the best employer you had, and why?
Character & Reliability
What would your closest friends say about the kind of person you are?
Have you had any feedback from a manager — about an area you need to improve on/develop further? And how have you taken this on board?
What are your best assets and qualities?
Tell me about a time you were put in an uncomfortable situation and how you handled it.
What is your definition of being reliable? And do you think you are?
Do you think it's acceptable as a casual staff member to be late or call in sick for non-health reasons, if so… how often?
What are some of the reasons you have cancelled your shift(s) in previous employment?
What would your previous employer say about your attendance and work ethic specifically?
How do you feel about receiving constructive feedback?
Scenarios & Judgement
If you get instructions from your employer, which are different from those that the client gave you, what would you do?
We work in teams of 2, can you describe how you deal with differences of opinion during the job?
What would you do if you were cleaning a home, and found that the client (a senior citizen) was unconscious?
How would you handle a high maintenance customer, one who always seems to find something wrong with your work?
Tell me about a time you went above and beyond at work.
What are you proudest of?
If you feel like you could improve a process, would you say something? How would you approach the conversation?
How do you feel about giving constructive feedback?
Self-Rating (1–10, 10 = best)
Practical Judgement
Are you comfortable talking to clients? Are you comfortable talking to people you don't know?
If you were feeling a bit sick the day before a shift, what would you do? Hope for the best? See how you feel in the morning? Call straight away? And why?
What do you think would be important working in an overly cluttered and dirty home, bordering on hoarding? And what can you add to a clean like this?
What do you think would be important working in a spotless and immaculate home? And what can you add to a clean like this?
Do you follow/create systems for working? Give an example of a system you have created for getting tasks done by a specified deadline.
You're at a client's home, and the company vacuum we take with us to homes stops working, what do you do?
You're at a clean, and you can't get into the home, what do you do?
Tech, Agreements & Disclosures
Are you good with technology? Do you have a Facebook account? And are you happy to use this for work? we have a secret FB group for our team that we use to communicate.
Do you have any preexisting injury, disease or illness (physical or mentally) which you are aware of, (or that could reasonably be expected to foresee), that could be affected by the nature of the duties and responsibilities of the position you are applying for? this could include allergies to dust or animals, back/shoulder/arm/wrist injuries, or mental and physical stamina — we require you to be in good physical health, cleaning up to 4–5 homes in a day. If yes, please provide details.
Do you have any convictions, finding of guilt and/or pending police charges against you that are less than 10 years old? If yes, please provide details.