The Clean Life
Make a Complaint
Tell us what happened. We take every complaint seriously and will get back to you.
Client's name
*
Phone
(optional)
Email
*
So we can check in with you after your next clean.
Who is filling in this form?
*
Client
Admin
Staff
Date of the clean
*
If this is about more than one clean, add each date.
+ Add another date
Did you contact us within 48 hours (2 days) of your clean?
*
Yes
No
What type of client are you?
*
Choose…
Irregular Client
New Client
Regular Client
Return Client
Once-Off
Type of complaint
*
Choose…
Cleaning Quality Issues
Staff Attitude or Behaviour
Damage, Safety, or Hygiene Concerns
Instructions Were Not Followed
Cleaner Arrived Too Early or Late
Cleaner Finished Too Early or Late
Booking or Scheduling Issues
Communication From Office/Admin
Pricing, Charges, or Refund Issues
What happened?
*
What would you like to happen?
*
Choose…
Fix clean (happiness guarantee for non-capped cleans)
Fix on next clean
Add time on cleans (Regular Bookings)
No fix required
Update Notes
Discount and use photo for marketing
Repair/Replacement
Other
Cancel Cleans
Anything else you'd like to add?
(optional)
Add photos or videos
(optional)
These help us understand what happened, but you don't have to add any.
Send Complaint →
Thank you
We've received your complaint. Our team will look at it soon and may contact you by email.