We want to hear from you.
If something didn't go as planned — like a wrong arrival time, your notes not followed, or extra jobs missed — please tell us. Your feedback helps us fix things and do better.
About You
Your Name *
Your Email (optional — so we can reply to you)
Date of your clean *
What Happened
What went wrong? *
Tick all that apply.
✓Wrong arrival time
✓Your notes were not followed
✓Extra jobs not done
✓Problem with how we kept in touch
✓Quality of clean
✓How a staff member acted
✓Damage or breakage
✓Booking mistake
✓Problem with your bill
✓Other
Short summary *
A few words about the problem. For example: "Cleaners arrived 2 hours late – 20 June"
Tell us what happened *
Give as much detail as you can — what you expected, and what really happened.
What did you expect to happen?
Your own words (optional)
Tell us anything you want us to hear.
A Bit More Detail
Which of these happened? (tick all that apply)
✓Wrong arrival time
✓Notes not passed on
✓Extra tasks missed
✓Different cleaner
✓Not told about changes
✓Area missed
✓Quality issue
✓Damage or item moved
✓Cancelled without telling you
✓Problem with your bill
✓Other
How much did this affect you?
How would you rate this clean overall?
Anything else you'd like to add?
Thank you for your feedback.
We've got your feedback and will look into it soon. Thank you for taking the time to tell us.